FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your home fragrances arrive safely and promptly:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are typically processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your order ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to love the way your home smells! If you change your mind, you can return your unlit, unused, and unwashed items in their original packaging within 30 days of delivery for a full refund.

Q: My glass candle or diffuser arrived broken. What should I do? A: Home fragrance products often involve delicate glass vessels. While we package our items with extreme care, damage can occasionally happen during transit. Please take a quick photo of the broken item and packaging, and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & SAFETY

Q: Are your home fragrances safe around pets and children? A: Yes! Our products are made with clean, non-toxic ingredients and are free from harmful phthalates and parabens. However, since they contain concentrated fragrance oils or open flames (in the case of candles), please always burn candles within sight and keep all diffusers, melts, and sprays out of reach of children and pets.

Q: How do I prevent my candle from tunneling? A: To get the most out of your VexoriaHome candle, allow the wax to melt completely across the top layer to the edges of the glass container during the very first burn (usually takes 2-3 hours). This establishes a "melt memory" and ensures an even burn for the rest of the candle's life. Always trim the wick to 1/4 inch before lighting.